Rules & Policies

Consolidação de classes

At Super Aqua Swim School, we specialize in small group instruction. To maintain an optimal learning environment, we reserve the right to cancel or reschedule classes that do not meet the minimum requirement of two students.

Política de fraldas para natação

All children under the age of three (or not yet potty trained) MUST wear a snug-fitting, reusable swim diaper while in the pool. These are available for purchase at our pro-shop. Important: Plastic training pants, disposable swim diapers alone, or regular diapers are NOT permitted.

Solicitações do instrutor

While we strive to accommodate teacher preferences, we cannot guarantee specific instructors due to circumstances beyond our control or business needs. Our primary goal is to provide the highest quality swim instruction for every student, regardless of the teacher.

Aulas de maquiagem

We understand life happens! To qualify for a Make-up Lesson, absences must be reported at least 4 horas de antecedência via the Portal dos pais, phone, or email.

Each eligible absence earns one Make-up Token credited to your account.
Make-ups can be scheduled in any class with open availability at your child’s skill level.
Tokens are non-transferable (cannot be used by siblings/friends) and cannot be used as tuition credit.
Tokens expire after 90 dias or upon cancellation of enrollment.
Make-ups can be booked up to 7 days in advance.

Política de cancelamento

Cancellation requests must be submitted in writing via email to [email protected] by the 1st day of your final month of classes.

Verbal requests (phone or in-person) are not accepted.
No refunds will be issued once tuition has been billed.
Requests submitted after the 5th of the month will not be processed for the current billing cycle.

Waiver & Release

Any participant entering the pool area for the first time must have a current Escola de natação Super Aqua Policy & Liability Waiver on file, signed by a parent or legal guardian.

Política de reembolso

Due to operational costs and scheduling commitments, we do not offer refunds for payments made to Super Aqua Swim School.

Payment & Tuition

Tuition is prorated for the first month upon enrollment. Starting the following month, tuition is billed via automatic payment (Auto-Pay) for the upcoming month.

Registration Fee: An annual registration fee is due upon enrollment: $30.00 per child ou $60.00 per family.

Clima inclemente

In the event of a class cancellation due to severe weather (e.g., lightning/storms), we will notify you via email. If you do not hear from us, classes are running as scheduled.

Procedimentos de chegada para os pais

For everyone’s safety and hygiene, we ask that parents and guardians observe classes from our designated Waiting Room. Parents are not permitted on the pool deck during lessons. After a Pool Deck Assistant checks your child in, please head to the Waiting Room, get comfortable, and relax! We ask that you remain on the premises during the lesson.

Restroom Policy: Our staff does not accompany children to the restroom. If needed, the instructor will signal the Deck Assistant to bring the child to you in the waiting room.

Photo & Video Policy

Super Aqua Swim School kindly asks parents to respect the privacy of other families. When taking photos or videos, please focus only on your own child. Be mindful of the background and what is being recorded.